GASP! You received a negative review. How should you respond? Your first reaction may be to ignore it or to respond and defend your business and make your case. However, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer but everyone who reads it afterward, and people are carefully watching to see how businesses handle a particularly challenging review online. Your response should always suggest that management is proud of their business and willing to go the extra mile to maintain their reputation!
Make potential clients see the light with these four steps: Apologize, Promote, Get offline, Keep it simple.
One last pro tip: leave your business name, location and category out of this. You don’t want your negative reviews showing up in search!
If you don’t have time to manage your reviews, ask us about our Reputation management services.? Contact us today
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